Shipping & Delivery Policy

We deliver our services digitally via video conferencing tools (Zoom / Google Meet) and email. No physical shipping is involved.

WeLivdIt provides digital services only. There are no physical shipping requirements, no couriered materials, and no printed workbooks. Everything you purchase is delivered online - over live video coaching calls, over email, and over WhatsApp - so applicants in any city or time zone receive exactly the same service.

The moment your payment succeeds, an automated booking confirmation is issued to the email address and mobile number you entered at checkout. That confirmation contains your plan name, what is included, the number of one-on-one mock interviews you are entitled to, and a secure link to your student dashboard. Alongside it you receive a Calendly scheduling link, which lets you pick your own session slots against our coaches' live availability rather than waiting for a manual reply. Slots are released in Asia/Kolkata time and can be rescheduled from the same link if your visa interview date moves.

Before your first session we send a short intake form covering your DS-160 details, university and programme, funding structure, and interview date. Completing this form within 24 hours of purchase is what allows your coach to review your profile in advance, so the first mock interview starts with diagnosis rather than data-collection. If the intake form is not completed, sessions can still go ahead, but the first 10 minutes are usually spent gathering the same information.

Session joining links (Google Meet or Zoom) are shared over email and WhatsApp shortly before each scheduled slot. DS-160 reviews and written feedback are returned over email or WhatsApp within the turnaround time stated on your plan page. In practice, the entire delivery chain - confirmation, scheduling, intake, first session - completes within a few days of purchase.