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Legal

Refund & Cancellation Policy

Last updated: 3 June 2026

Please read carefully before purchasing

  • No visa guarantee. Visa outcomes are decided solely by the consular officer. We do not refund based on a visa denial.
  • Educational service. You're paying for our time, expertise, and materials — not for a specific outcome.
  • No refund after service access. Once a session, mock interview, DS-160 review, or paid material has been delivered or accessed, the fee for that item is non-refundable.

1. When refunds ARE available

  • Before any session is delivered: If you have paid but no session, mock, review, or paid material has been delivered or accessed, you may request a full refund within 7 days of payment.
  • Duplicate payment: If you were charged twice for the same plan due to a technical error, the duplicate charge will be refunded in full.
  • Cancellation by us: If we cannot deliver the service for any reason on our end, we will refund the unused portion in full.

2. When refunds are NOT available

  • After any coaching session, mock interview, or DS-160 review has been conducted.
  • After paid materials, recordings, or question banks have been shared with you.
  • If your visa is denied, deferred, or administratively processed.
  • If you miss a scheduled session without giving at least 24 hours' notice.
  • If you change your mind about your university, intake, or travel plans after the service has begun.
  • If you violate these terms or share our materials with others.

3. Rescheduling

You can reschedule a session free of cost if you give us at least 24 hours' notice on WhatsApp. Rescheduling within 24 hours of the scheduled time is treated as a missed session and is non-refundable.

4. How to request a refund

  1. Email hello@welivdit.com from the email used at purchase.
  2. Include your full name, payment date, Razorpay order/payment ID, and reason for the refund.
  3. We'll respond within 3 business days. Approved refunds are processed back to the original payment method within 7–10 business days.

5. Chargebacks

Please contact us first before raising a chargeback with your bank. We are committed to resolving genuine issues quickly and fairly.

6. Contact

Questions about this policy? Email hello@welivdit.com or message us on WhatsApp.