Legal
Refund & Cancellation Policy
Last updated: April 1, 2026
30-Day Unused Guarantee
You are eligible for a 100% full refund if no session is conducted or taken by the WeLivdIt team. To qualify, you must request the cancellation within 30 days of your payment, provided that no sessions of any kind (neither a DS-160 review nor a mock interview) have been conducted on your account.
1. Non-Refundable Conditions
Once any session has been conducted, fees become non-refundable across Basic Support, Full Support, and Refusal Support plans. This applies whether the session is a Refusal case analysis, DS-160 review, or a mock interview.
2. Case Example
"A student paid for Refusal Support, did not attend any sessions (NO DS-160 REVIEW / NO REFUSAL ANALYSIS / NO MOCKS), and requested cancellation within 30 days — a 100% full refund was processed."
3. How to Request
Send us your cancellation request with your payment reference ID. Approved refunds are processed within 3–5 working days to the original payment method, subject to payment gateway rules.
4. Rescheduling & No-Shows
Rescheduling requests must be made in advance. WeLivdIt accommodates genuine requests based on our team's availability. Repeated last-minute cancellations or no-shows may result in the session being marked as conducted. If you are running late, you must inform us before the session begins. Our team will wait in the meeting lobby for a maximum of 5 minutes past the scheduled start time (e.g., until 6:05 PM for a 6:00 PM session). If you do not join within this grace period, the session will be marked as conducted.
5. Disclaimer
WeLivdIt provides preparation, analysis, feedback, and guidance. We do not guarantee visa approval, interview outcomes, or embassy/consulate decisions. By purchasing a WeLivdIt plan, you agree to this policy.